How can we help?

Your shipping confirmation email includes your DHL tracking number and a live tracking link. No email? Check your spam folder or write to us at support@excentred.com.

We ship with DHL. From the moment you order, expect 2–4 business days within Germany, 3–5 business days within the EU and 8–10 business days outside the EU. Some pieces are only produced for you after you order – then it’s 3–8 business days within Germany, as shown on the product page. Right after major drops delivery can exceptionally take 10–16 days. As soon as your parcel is on its way you’ll get an email with your tracking number.

Yes. You have 30 days from delivery to return your order. Register your return via our returns page or by email to support@excentred.com. Return shipping is at your own cost. Refunds go to your original payment method no later than 14 days after you register your return – once the goods are back with us or you have proof of shipment. Important: we inspect every return. Trying things on as you would in a shop is fine. For odours (such as perfume or smoke), lint, pet hair, stains, signs of washing or removed tags we charge compensation for the loss in value – up to the full purchase price. For the first 14 days your statutory right of withdrawal applies; after that, until day 30, our voluntary return policy applies to unworn items with all tags attached. Your statutory rights remain unaffected.

Fastest way: order the new size right away and send the other piece back within 30 days. That way your size is locked in before it sells out.

Email us as soon as possible with your order number at support@excentred.com. As long as your parcel hasn’t been packed yet, we can change the size or address or cancel the order.

Every product page shows the FIT scale (runs small, true to size or loose), the size our models wear and the size guide with all measurements in cm. With the virtual try-on you can see the piece on yourself. Between two sizes? Go for the bigger one for a more relaxed look.