FAQ

Germany €5.90, Poland €6.90, rest of the EU €7.90. Orders over €75 ship free within Germany and the entire EU. Outside the EU (e.g. Switzerland, UK, USA) shipping is a flat €9.90.

Your shipping confirmation email includes your DHL tracking number and a live tracking link. No email? Check your spam folder or write to us at support@excentred.com.

Yes. You have 30 days from delivery to return your order. Register your return via our returns page or by email to support@excentred.com. Return shipping is at your own cost. Refunds go to your original payment method no later than 14 days after you register your return – once the goods are back with us or you have proof of shipment. Important: we inspect every return. Trying things on as you would in a shop is fine. For odours (such as perfume or smoke), lint, pet hair, stains, signs of washing or removed tags we charge compensation for the loss in value – up to the full purchase price. For the first 14 days your statutory right of withdrawal applies; after that, until day 30, our voluntary return policy applies to unworn items with all tags attached. Your statutory rights remain unaffected.

Fastest way: order the new size right away and send the other piece back within 30 days. That way your size is locked in before it sells out.

Every product page shows the FIT scale (runs small, true to size or loose), the size our models wear and the size guide with all measurements in cm. With the virtual try-on you can see the piece on yourself. Between two sizes? Go for the bigger one for a more relaxed look.

PayPal, Klarna (including pay later), credit card (Visa, Mastercard, American Express), Apple Pay and Shop Pay. All payments are encrypted and run through the secure Shopify checkout.

Spend €35 or more and pick a free gift of your choice; from €100 we add a Mystery Box with two surprise pieces on top. The selection shows up automatically in your cart – while stocks last. Our terms apply.

Yes, worldwide – for example to Switzerland, the UK, Norway, the USA, Canada and Australia for a flat €9.90. For deliveries outside the EU, customs duties and import taxes may apply and are paid by the recipient on delivery.

Email us as soon as possible with your order number at support@excentred.com. As long as your parcel hasn’t been packed yet, we can change the size or address or cancel the order.

Select your size and hit “Notify me” – you’ll automatically get an email the moment it’s available again. Restocks are announced first in our newsletter and WhatsApp channel.

Wash at 30 °C inside out, do not bleach, do not tumble dry and iron on low heat – never directly over prints or embroidery. That keeps colour, wash and shape intact for years.

By email at support@excentred.com (Mon⁠–⁠Fri, 10 am⁠–⁠4 pm CET). Include your order number so we can help right away.